What is journey analysis?

You’ll understand personas, collect data, and map the customer journey effectively.

How do I manage customer experience?

You’ll learn to personalize touchpoints, gather feedback, and optimize retention strategies.

Will there be practical exercises?

Yes, you’ll work on hands-on case studies for journey mapping and impact measurement.

How does this help business outcomes?

It equips you to create better experiences that drive loyalty and long-term growth.

Customer journey and experience management

Q: What will I learn in this module?

You will learn to master the customer journey to improve satisfaction, loyalty, and business results.

Price range: 10,00 € through 100,00 €

Eleonora Šeimienė “Human Behavior Lab”

Product type

Clear

Earn up to 100 Points.

Description

Master the customer journey to improve satisfaction, loyalty, and business results.

We’ll cover:
Journey analysis – understanding the concept, identifying personas, collecting data, and mapping the journey.
Experience management – personalizing touchpoints, collecting feedback, and optimizing retention strategies.
Practical exercises – hands-on case studies for customer journey mapping and measuring impact to drive meaningful change.

Additional information

Product type	Video, Live

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Customer journey and experience management

Description

Additional information

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